Privacy Policy
Last Updated: October 14, 2025
At The Hub Clean, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning management software and related services.
Table of Contents
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide when using our services:
- Account Information: Name, email address, phone number, company name, job title
- Profile Information: Profile photos, biographical information, preferences
- Cleaning Data: Room information, cleaning schedules, task lists, quality ratings, inspection notes, photos
- Communication Data: Messages, support requests, feedback, survey responses
1.2 Automatically Collected Information
When you access our services, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, click patterns
- Location Data: General location based on IP address, GPS data (if permitted)
- QR Code Scans: Timestamp, location, user identifier when QR codes are scanned
- Performance Data: Error logs, crash reports, system diagnostics
1.3 Information from Third Parties
We may receive information from third-party services you connect to The Hub Clean, such as calendar integrations, communication tools, or authentication providers.
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Provide, maintain, and improve our cleaning management software
- Process and complete transactions
- Manage user accounts and authentication
- Enable QR code tracking and real-time monitoring features
Communication
- Send service-related notifications and updates
- Respond to inquiries and support requests
- Send newsletters and marketing communications (with your consent)
- Provide important account and security alerts
Analytics and Improvement
- Analyze usage patterns and trends
- Improve platform performance and user experience
- Develop new features and services
- Conduct research and testing
Security and Compliance
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations and regulations
- Enforce our Terms of Service
- Protect the rights and safety of users and third parties
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with third-party vendors who perform services on our behalf, including cloud hosting, analytics, customer support, and email delivery services. These providers are contractually obligated to protect your information.
Business Transfers
If The Hub Clean is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
Legal Requirements
We may disclose information when required by law, legal process, litigation, or government requests, or when necessary to protect rights, property, safety, or to prevent fraud.
With Your Consent
We may share information with third parties when you give us explicit consent to do so.
Within Your Organization
Information you provide may be accessible to other users within your organization or company account, based on permission levels and user roles.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encryption of data in transit using SSL/TLS protocols
- Encryption of sensitive data at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection and privacy
- Incident response and data breach notification procedures
- Regular backups and disaster recovery plans
Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Retention periods depend on:
- The nature and sensitivity of the information
- Legal and regulatory requirements
- Business and operational needs
- The purposes for which we collected the information
When information is no longer needed, we will securely delete or anonymize it. Some information may be retained in backup systems for a limited period for disaster recovery purposes.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Deletion
Request deletion of your personal information under certain circumstances.
Right to Data Portability
Request a copy of your data in a structured, machine-readable format.
Right to Object
Object to certain types of processing of your information.
Right to Opt-Out
Opt-out of marketing communications and certain data collection practices.
To exercise your rights, please contact us at info@techboxplus.com. We will respond to your request within 30 days.
8. International Data Transfers
The Hub Clean operates globally and may transfer your information to countries outside your residence. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant authorities
- Data processing agreements with third-party service providers
- Compliance with applicable data protection frameworks
- Encryption and security measures during transmission
9. Children's Privacy
The Hub Clean is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly.
If you believe we may have collected information from a child under 16, please contact us at info@techboxplus.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or in-app notification for material changes
- Post the updated policy on our website
- Obtain your consent if required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For EU/EEA Residents: You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.